Where plumbing companies lose booked jobs
Most leaks sit between the phone and the estimate. A call is answered but never booked, a technician spots a water heater or repipe opportunity that never gets written up, or a large estimate goes out and nobody owns the next step.
- Call-to-booking handoff between CSRs and dispatch
- Service-call opportunities that never become estimates
- Water heater, repipe, and sewer line estimates with no next action
- Membership or maintenance offers that are not followed up